THIS COMPANY IS NOT VERY PUNCTUAL OR ACCURATE WITH THEIR SERVICE OR THEIR PROCESSING....I BOOKED SEVERAL FLIGHTS IN WHICH I RECIEVED AN ERROR MESSAGE SAYING TO CALL THE 800# BUT GOT NO ANSWER BUT LATER RECIEVED AN EMAIL STATING THAT I HAD A RESERVATION AND MY CARD WAS CHARGED. MOST PEOPLE WOULDN'T THINK TO CHECK THEIR EMAIL SO HOW IS ONE TO KNOW THAT AN ERROR MESSAGE IS REALLY SUPPOSE TO BE A CONFIRMATION MESSAGE. A PERSON THAT DOESN'T KNOW WILL SOMETIMES CONTINUE TO TRY AGAIN AND BOOK THE RESERVATION AND THEN END UP WITH 2 RESERVATIONS IN WHICH THEY ARE NON-REFUNDABLE THAT'S A RIPP OFF.................SCAM............???????????????????????