Pissed Consumer - Ultimatefares Nightmare on their Website

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Ultimatefares Nightmare on their Website

May 15, 2008

ultimatefares complaint by Saimee

Your Credit Card Company will protect you against all the charges. Believe me. I was their Billing Manager and I would take all their Billing Calls from upset customers who have been ripped off from this company.

Ultimatefares.com, Cheapflightsales.com, Arcade Travel, and Travel Services are all the same company doing off the wall fraud activities to their clients. I am in close contact with the old employees in their Boca Raton Office and they just told me the latest news that American Airlines has just pulled their plates which means these companies cannot book any travel with American Airlines because they even tried to scam them. These companies are known in the industry for Fraud!!! They even charged their clients for Travel Insurance when they dont even elect it on their website and they are immediately charged with Travel Insurance. The owner told me half of his customers wont even look at their Credit Card Statement so he will autimatically make money on the Travel Insurance. When I worked their I would receive approximately 50 calls a day from mad clients stating to refund the travel insurance. Travel Guard is so fed up with them its not funny. If anyone has further questions, please feel free to ask and I will will advise. For starters, if you feel you have been ripped off, call your Credit Card Company and file a Chargeback. Secondly, please read "Pissed Consumer" and read about these companies. All you need to do is go to Google.com and type in Reviews on Ultimatefares.com and you will see the nightmare stories. Stay Away I warn you. The owners phone number is 818-518-3979 and their address is 7100 Camino Real, Suite 402, Boca Raton, Florida. They say they are located in Las Vegas but that is also bogus.

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Comments (2)

1. Written by Pissed Off, on 23-05-2008 16:09

I did business before I researched these guys. I was stupid, I was in a hurry. We needed to get my cousin back to the states and I jumped at their prices.

These guys kept me going in circles while I was desparate for the tickets. I ordered tickets online and was given a reciept that said I would get an eticket within two hours. when 3 or 4 hours passed, I called and they were closed. It was only a 1/2 hour before they opened, so I waited. I got a hold of them and explained my concern. They told me they had just opened and that all tickets were processed by hand. I would have to wait a few hours while all tickets were processed. I waited and then got a Credit Card Auth form. I sent it back per instructions but stipulated that I needed both tickets that i requested. I called and checked on the status of my fax. they gave me more excuses. this had me concerned so I decided to do a web search on them. Ultimate Fares looks like the entire travel industry hates them. this had me concerned. I called UF back, stated my concerns, and stated that I needed to see some tickets in my email by morning or I would have to cancel through my Credit Card Company. By morning, no tickets.

Now these guys are saying that a ticket from Lufthansa was used. I went to Lufthansa and purchased a ticket in person and got a physical ticket, not an e-ticket. UF says that it was the same ticket. I don't see how this can be.

Now they want me to send the ticket, that I purchased directly from LH, to them so that they can process a refund. As far as I am concerned, there is nothing left to do, the CC company handled to cancellation, I bought new tickets directly, and now everyone is home using tickets that I purchased without the help of UF.

Question: Is there really any reason that they have to do another refund? We have our refund through the CC company. Why would they need the physical ticket from Lufthansa? They asked for the ticket # first and I gave that to them. Now they want the physical ticket but I won't send that because we need it for our records.

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2. Written by Bozo, on 15-05-2008 11:55

To Lax dba, Roni Herskovitz

You are such a liar. These are not just rumors about your Fraudulent Activities that you practice at Ultimatefares.com. You lost all your employees and since I left, you even lost another Receptionist (Amy) and another Billing Person (Alyssa). They probably could not put up with the high volume of COMPLAINT FRAUD calls they would get on a Daily Business. I am currently collecting Unemployment, so you say I am bitter. I have my reasons and you are a Horrible Person to do Fraud over the Internet. Have you received another check from Travel Guard for Twenty Thousand scamming people into buying Travel Insurance. Little do you know, I am in close contact with many people at Ultimate Fares and I know exactlly what is going on. So the latest news is American Airlines finally pulled your plates on Amadeus so now you cant even book flight on Sabre and Amadeus because you Scammed them also. Are you still in big trouble with ARC. I wonder how that is going? You also have a defective Web site and you are causing people to get very angry.

And for an owner Roni, go back to school and learn how to read and write. Your grammer is like a child.

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