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Ultimatefares is charging fees for a flight I didn't make
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May 22, 2008 ultimatefares complaint |
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What is the next step after making a chargeback to my credit card company in dealing with Ultimatefares?
On April 1, 2008 I had the same experience as others, where I tried to make a reservation, not once but twice at different times, and each time I entered my personal info and credit card number and then was given a message that my reservations could not be made at the time, my session had timed out, and I should call 866-507-8177. Never could get anyone to answer the phone either time. Since I had not received a confirmation or reservation code or even told they would have to get back to me, that I did not have a reservation. I decided to move on and successfully made reservations elsewhere.
On April 3rd I received a confirmation travel itinerary and reservation code placed by Utltimatefares, so I proceeded to contact them by e-mail and telephone but with no success--my e-mails were kicked back and no one answers the phone.
I was able to cancel the falacious flight tickets, but now they are after me for $100 cancellation fee and then tagged on an extra $50 for a penalty credit card chargeback fee.
Now Ultimatefares has sent a bill directly to my home for $150 and stated if I don't pay, they will report my delinquent accountdirectly to all major banks credit bureaus and will take legal action. They keep referring me to the "Terms and Conditions" I agreed to upon issuance of the airline tickets.
Looks like they now bypass the chargebacks to the credit card companies by directly billing you.
Now what do you recommend I do? I am still working with the credit card company with the transaction as a dispute, but Ultimatefares seems to circle around the chargeback theory.
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1. Written by Randi, on 06-06-2008 13:16
Samantha,
I really don't care who you are but even if you are writing this for roni, it doesn't matter. You are posting articles for him and you and him and the company are total fraud. You will not believe the amount of emails i get on my personal account with people who Ultimatefares has scammed. So sam, or samantha, hahahahah, get a life and a new job
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2. Written by Samantha, on 24-05-2008 12:13
Just wanted to update you, Randi. Roni did not write the Samantha post. You are upsetting REAL customers with your lies. YOU have no clue who I am. I am sitting back watching your poor behavior and LAUGHING at you for being such a pathetic LOSER. LOL You won't EVER guess who I am but you HAVE spoken with me.
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3. Written by Happy Ex Employee, on 23-05-2008 17:55
Travel Guard is the company that Ultimatefares.com and Cheapflightsales.com charge you for Travel Insurance. Their website was built and designed to charge people for Travel Insurance when you do not even elect to choose it. They have ripped off thousands of people and they get monthly checks approximately $20,000 each month.
The owner of Ultimatefares.com is stating I am a discrunted employee and is writing lies about me and his company. I ran their billing department and I know that this company will rip you off left and right, forwards and backwards, they are scam artists. The owner Roni writes Reviews calling himself Samantha and alot of other bogus names as he tries to protect his company and image. If anyone has been ripped off from this man and company please send me an email to randi dot greenberg at yahoo dot com and I will advise you exactly how to stop this man from ripping you off.
I will be more than happy to explain to you exactly how to go about filing a Chargeback which is disputing the Fraud Charge on your credit card. This man Roni, dba Samantha is scared Chiittless as he know my posts are true and his business is in big trouble. When I worked there my last month I had spoken to approximately one hundred people that received error messages on his website, booked elsewhere as they did not think there tickets had went thru, when they did and got charged for two sets of tickets and this company will not be refunding their money. Roni Herskovitz is Fraud and so is Ultimatefares.com, Cheapflightsales.com, Travel Services, Arcade Travel, and Interglobe, oh my god so many names. If anyone needs additional information about this Fraud huming imbosil, please contact ARC in Virginia. Ultimatefares.com must be on good behavior with them or else, well Roni, want the plugs pulled again so you cant sell any tickets and have to used Indian Consolidators "Skybird" and Trams Am Travel to book your tickets.
Your Fraud!!!!!!!!!!!!
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4. Written by Samantha, on 23-05-2008 15:46
Listen smarty pants. You are the Owner - Roni and you are only making up stories about me. Your company is Fraud as I should know because I ran your billing dept and man was it a Joke. You are the biggest scam artist god created and you must be receiving thousands of dollars worth of charge backs from Pissed Off Customers for which you have Ripped Off. You are getting really nervous with the amount of money you pay to ARC every Tuesday. To all of Ultimatefares.com unhappy customers, File a Chargeback with your Credit Card Company and make this Joker of a Owner Put out of business. You can go on and on about me collecting unemployment which you plan on fighting so hahahahah Roni Herskovitz you are a Joke of a man and a bigger looser of Web Site that deliberately bills every customer for travel insurance when they dont even elect it. You are banned with American Airlines because Ultimatefares commited Fraud with them and THEY PULLED YOUR PANTS. So how is Cheapflightsalescom doiing. Scamming as usual
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5. Written by Samantha, on 22-05-2008 21:01
It is a shame that this disgruntled employee is putting down a company that goes so far out of their way to help its clients. Randi is trying to cause trouble because she just sits around collecting money from unemployment while writing lies on a website.
I have purchased several airplane tickets through Ultimate Fares and have had to change dates to accomodate my bosses. When I call I get right through and I don't even have to pick up the phone to call the airline myself. Ultimate Fares is a full service agency and they always take care of everything for me. I have spoken with Randi on the phone and was not surprised when I called in late March to find out she was fired. She is as mean as she seems. I mean, really, who would take the word of someone who was fired by a company and then sat on their big butt collecting unemployment instead of working for a living?? Not me!!! I am a LOYAL customer and will continue to use Ultimate Fares for my travel needs.
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6. Written by Randi, on 22-05-2008 11:32
I was their Billing Manager and the company is only threatening you with letters that will not hurt you. Keep disputing the charge with your credit card company and let Ultimatesfares.com keep sending you these threatening letters and waste postage and ink. In the years I have worked there, not once did I ever nor the company ever send anyone to a Collection Agency. They are just trying to scare you. Do not pay the Cancellation Fee nor the Chargeback Fee. The letters they send and meaning less and only trying to scare you. If you filed a chargeback with your credit card company your in good hands as the credit card company will ALWAYS protect the consumer.
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7. Written by Randi, on 22-05-2008 11:22
I am so sorry you went through this. I used to be their Billing Manager. It was part of my job to send the threatening letter you have received to our clients. But... between you and I ... they are just trying to scare you with threathening letters. I have worked for the company for Nine Months and kept sending those threatenting letters, but the truth is there is nothing they will or can do. They do not work with a Collection Agency but threathen you with that in their letters. All you need to do is dispute the charges with your credit card company and the credit card company will protect you from all and future charges. Just always remember... The Credit Card Company always Prtotects the Consumer. If you have further concerns, let me know. Randi
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