Pissed Consumer - Ultimatefares.com

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Ultimatefares.com

Jul 10, 2008

ultimatefares complaint

I have called and I have written twice and then had to FAX a request for a refund of a charge that I did not make. On July 5, 2008 I made a purchase of an Airline ticket round Trip to the Philippines. I was advised to wait for 2 E-Mails to verify my purchase and booking. I received one E-Mail without a Ticket confirmation number. 48 hours later when I had not received a second e-mail I called the required number and was rudely advised that my name was not in the computer and I had not purchased a ticket from ultimatefares. I tried to advise the woman that answered the telephone that I was charged $63.48 by a company called Travel Gard for flight/Ticket Insurance. I was advised that they knew nothing of the transaction and I must have purchased it. Why would I purchase Travel Insurance when I had not even received a Ticket? I then called my credit card company who in turn called Travel Gard. Travel Gard International Advised me that I purchased the Insurance and should have received a E-Mail reflecting such. I assure you that I did not purchase the Insurance nor did I receive a E-Mail verifying such. (Spam File Either) I was then told that I had to FAX a letter to the company to cancel a Travel Insurance Policy that I did not purchase. Why did Ultmatefares give my credit card information to another company for flight insurance without even verifying my flight. At this time I have no flight and I am skeptical about visiting ultimatefares again or recommending them to friends. Below is a copy of the first E-Mail I received even though I was advised that I had never booked a flight through Ultimatefares.Com

Ticket Confirmation

Reservation Number / Reference Code : UNABLE

Dear christopher m mercadel

Thank you for booking flight ticket in UltimateFares.com.

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Comments (1)

1. Written by MangoGT, on 10-07-2008 23:17

Have you filed a dispute with your credit card company?

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